Insights & Analysis

Expert commentary on trends shaping the industry.

All Regulation & Policy Legal Industry Trends Practice Areas Careers & Hiring Legal Tech & AI Client Experience

Your Clients Have Stopped Asking Whether You Use AI — They're Now Auditing Whether It Shows Up in Their Bills

Client Experience · 6 min read

Your Clients Have Stopped Asking Whether You Use AI — They're Now Auditing Whether It Shows Up in Their Bills

Client Experience · 6 min read

The Preferred Provider Test: What GCs Are Actually Measuring When They Decide Which Firms Survive the Cut

Client Experience · 6 min read

The Preferred Provider Test: What GCs Are Actually Measuring When They Decide Which Firms Survive the Cut

Client Experience · 6 min read

The Client AI Veto Is Here: How Conflicting Corporate Data Policies Are Turning Outside Counsel Into Compliance Acrobats

Client Experience · 6 min read

The Retainer Reinvention: Why Law Firms That Crack the Subscription Model Will Own the Next Decade of Corporate Clients

Client Experience · 6 min read

Law Firms Are Writing Off 10% of Their Revenue Every Year to Rejected Invoices — And a $5M Bet Says That's Finally Changing

Client Experience · 6 min read

Law Firms Are Writing Off 10% of Their Revenue Every Year to Rejected Invoices — And a $5M Bet Says That's Finally Changing

Client Experience · 6 min read

The Transparency Gap: Two-Thirds of Law Firms Can't Tell Clients What's Happening in Real Time — and GCs Are Consolidating to the Ones That Can

Client Experience · 6 min read

The Transparency Gap: Two-Thirds of Law Firms Can't Tell Clients What's Happening in Real Time — and GCs Are Consolidating to the Ones That Can

Client Experience · 6 min read

The Great Unbundling: Why Corporate Legal Departments Are Bringing More Work In-House

Client Experience · 5 min read